The RQ-35 Heidrun from Sky-Watch continues to be supported after delivery through the company’s After Sales department, which provides training, field expertise, and ongoing assistance.
The After Sales team is made up of ex-military personnel, including veterans of special forces units. Their background gives them a practical understanding of client needs and operational conditions.
Core activities include onsite training, demonstrations, operator instruction, maintenance guidance, and mission planning. Training is designed to be relevant and directly applicable to operational use.
Work in Conflict Zones
The After Sales specialists operate in challenging environments, including providing frontline support in Ukraine. Training in a live conflict setting requires adapting to air raid alerts, urgent requests, and varying levels of experience among soldiers. Courses are often intensive and tailored for different groups, from combat units to new recruits.
A key part of training is clarifying the difference between hobby drones and systems such as the RQ-35 Heidrun. Instruction emphasizes the drone’s specialized role in surveillance, target designation, and artillery correction within a 45-kilometer range.
Maintaining Performance
Support also includes troubleshooting and adaptive training. When a drone crashed due to a software calibration error, the team diagnosed the issue, shared data with engineers for analysis, and used the incident as a practical lesson for operators. This feedback loop between the field and the company helps keep the RQ-35 Heidrun effective against threats such as jamming and spoofing.
The After Sales department also provides advisory support to pilots operating near the front lines, ensuring they remain confident and prepared when technical challenges arise.
Global Use & Durability
Reports show that RQ-35 Heidrun drones have completed more than 500 missions. Feedback from operators consistently notes that the RQ-35 Heidrun is straightforward to use and reliable.
Sustaining Capability
The work of the After Sales department contributes directly to maintaining mission readiness and extending the lifecycle of RQ-35 Heidrun systems. Training, maintenance, diagnostics, and advisory support reduce downtime and improve operational reliability.
In modern conflict, the resilience and consistent performance of systems such as the RQ-35 Heidrun are critical. The After Sales team ensures that users are able to maximize the drone’s capability and maintain effectiveness in challenging environments.
