GoPro Inc. has issued a recall on all Karma drones following a discovery that in a small number of cases, Karma units lost power during operation. GoPro are investigating the issue and have said to be working in close coordination with the U.S. Consumer Product Safety Commission and the Federal Aviation Administration. The company plans to resume shipment of Karma once the issue is addressed. Approximately 2500 Karma drones have been purchased by consumers since October 23 2016.
Customers that have purchased a Karma drone are advised to immediately stop using the product and return the unit for a full refund. HERO5 Black and Karma Grip are not subject to a recall.
“Safety is our top priority,” said GoPro Founder and CEO Nicholas Woodman. “A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.”
